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Police vetting, child protection and other support services

Outcome 2 - Resettled family members feel supported by and integrated into their new community.


Outcome 3 - Establishing a life in Aotearoa New Zealand

The resettled family is confident and has freedom to explore Aotearoa New Zealand, including accessing community activities, medical care, language skills, education and employment.



(from Immigration New Zealand Refugee Sponsorship Guidance for Community Organisations)

Each group member has completed the e-learning module, and will provide proof of completion. Each group member is familiar with the group’s reporting procedures and policies, in accordance with their child protection policy. The group has appointed a point of contact in relation to the child protection policy and process.


Consider that as a group you will likely be working with children. It is vitally important that child protection protocols and legislation are strictly adhered to by the community sponsorship organisation, in the implementation of community sponsorship.


Consider how, as a group, you will keep children safe from harm while they are being supported by the sponsor organisation.


Have you carried out a risk assessment to identify whether a child or young person could be harmed while being supported by the community organisation?

Have you developed, in consultation with your umbrella organisation, Host Aotearoa New Zealand, a child protection policy and process that outlines the policies and procedures which are in place to manage the risks that have been identified?


It is necessary to appoint a relevant person to be the first point of contact in respect of the organisation’s child protection policy.

Has each group member provided, or is able to provide evidence that they completed the Fundamentals of Child Protection training (linked above)?


The umbrella organisation, Host Aotearoa New Zealand will have an appointed Child Protection Lead within their organisation. As a group, are you aware of who that is, and what their role is?


The child protection policy, procedures and proof of completion of the online learning must be submitted along with your settlement plan.

The family are assisted to register with a local general practitioner (GP) and a local dentist within one week of arrival.


Consider notifying the GP in advance of the family’s arrival.


Have you identified a suitable GP and local doctor’s surgery in advance?


Will the family need an interpreter to register/for ongoing medical appointments?


The family may not have been able to access dental services for some time. Have you researched what dental services are available for adults with a community service card?


Have you researched the nearest Dental Clinic in your area?


Have you budgeted for initial costs and identified a suitable dentist in your area? 

Appropriate mental health services and specialist services are identified in your region, where available, such as for victims of torture, and gender-based violence.


Have you enquired with your umbrella organisation, Host Aotearoa New Zealand, or spoken to health professionals about any local, regional or phone-based support services for victims of torture, gender-based violence, mental health, etc. that you will be able to access should they be required?

Consider any associated transport requirements.


Consider where in-person services are located.


  • All questions on health, safety and wellbeing have been answered

  • Each member of your organisation has completed the police vetting process and evidence has been provided

  • Each member of your organisation has completed the Fundamentals of Child Protection e-learning module


  • Evidence of completion of e-learning module has been provided (Course certificate)


  • Child Protection Statement has been put in place that outlines

  • Risk assessment into child protection has been conducted

  • A person has been appointed as point of contact in relation to the child protection policy and process

  • Members of your organisation understand the role of the Child Protection Lead at HOST Aotearoa New Zealand





After hours and emergencies: National Telehealth services


Mental health support and counselling:

1737 - Need to Talk?

Phone 1737 


NZ Police Vetting Service:

Police Vetting Service | New Zealand Police | New Zealand Police

Registering for Police Vetting:

Register for New Zealand Police Vetting | New Zealand Police

Unsure if your organisation is registered for Police Vetting? Check the list of Approved Vetting Agencies: List of Approved Vetting Agencies | New Zealand Police

The Police Vetting Process:

Vetting process | New Zealand Police

Police Vetting Forms and Guides:

Forms and Guides | New Zealand Police


When completing the Police Vetting for members of your organisation for the purpose of the Refugee Sponsorship Programme, make sure that the following information has been completed on the Police Vetting Request Consent Form as per the requirements of the Refugee Sponsorship Programme:

Description of Applicant’s role:

It's a good idea to explain that the applicant to be police vetted is going to work directly with vulnerable community members such as refugee families, including children.

Some sponsor organisations have been asked to provide further information. Here is a good description you can use/adapt for your organisation: 

The role will be working alongside refugee families, including children and vulnerable adults, as they settle into their new lives in New Zealand.  The role will involve helping the family enrol the children into school as well as sometimes providing transportation for the family to local shops, appointments, and community events. 

The role will also involve visits to the family’s home to ensure the family is adjusting well to living in a new country and unfamiliar culture. 


Applicant’s purpose, e.g. employee, volunteer


What group(s) will the applicant have contact with in their role for your agency?

Make sure all three are ticked: Children/Youth; Elderly; Other Vulnerable Adults

Will the role take place in the applicant's home?

Tick No.

Is this request mandatory under the Children’s Act 2014 (CA)? 

Tick Yes: Core children’s worker


If this a mandatory Children’s Act request, please specify the check reason below:

Tick New Children’s Worker unless the employee or volunteer has been vetted for working with children in your organisation in the past, then tick Existing Children’s Worker.

Please note:

The New Zealand Police Vetting Service can only guarantee a vetting result as accurate at the time it is released to an approved agency. Under the Children's Act 2014, when working with children, Police vetting must be renewed every three years. 

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