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Resettled individuals feel welcome in Aotearoa New Zealand

Outcome 2 - Resettled family members feel supported by and integrated into their new community.


Outcome 3 - Establishing a life in Aotearoa New Zealand

The resettled family is confident and has freedom to explore Aotearoa New Zealand, including accessing community activities, medical care, language skills, education and employment.



(from Immigration New Zealand Refugee Sponsorship Guidance for Community Organisations)

The arriving family are met and welcomed at the airport and escorted to their accommodation. They are briefed on how to use the amenities.

Consider which members of the group are going to travel to meet the family at the airport. Keep the group small. Include an interpreter and consider gender balance.

Consider the nature of the welcome, a small banner, or a letter of welcome in the main language of the family.

Plan the journey from the airport to the home. Consider the fact that the family may have a lot of luggage.


Will you need a child seat?

Connections have been made between the sponsorship organisation and iwi in your local area to discuss opportunities to connect former refugees with te ao Māori and share cross cultural understanding.

Consider how connections can be made between local iwi and hapu to support former refugees to understand te ao Māori, the history of the whenua and the relationship as tangata ti tiriti.

Consider how the community can welcome new families formally and informally in a mutually agreed way.

A welcome pack is provided, the contents of which should take account of the likely culture and nationality of the resettled family.

Consider what initial information the family will need to know about their new community and life in Aotearoa New Zealand.

Set out what information will be included in the Information pack. Consider translating this information into the family’s language. Do you know someone who can translate?

Include key contacts of core group members.

Provide some food and toiletries.

Consider providing food that can be easily heated up upon arrival. Do any of the family members have specific dietary requirements e.g. Halal?

If the family are arriving in winter, consider providing some warm clothing.

How will you ensure the family’s privacy and dignity is maintained, for example managing information about their arrival, and ensuring they are not overwhelmed on and after arrival?


What items will you provide for the family?

How will you make sure the family is familiar with how the appliances work in the house? Ensure that they have the requisite utensils and that all of the appliances work.


What other arrangements will you put in place to make the family feel welcome?

Information and support is provided to access local shops and transport.

How will the family become acquainted with their local area?


Will you provide maps/transport/information on fares?


The family will need help navigating the area to access local public transport to attend appointments and to access local amenities. Who will be in charge of providing assistance on this?


How will the family be made aware of the different local shops?

The family are assisted to access mobile phone services and the internet.

Consider how, and where, the family may have access to a phone, computer and WiFi.

Have you made preparations for an internet connection within their household?

If the family members are not computer literate, or able to function independently online, what support or training can you put in place?

Consider English language literacy. Are certain family members likely to need assistance, for example with Roman alphabet keyboards or translation of online services (depending on languages available)?

The family is aware of, and supported to attend, local community activities, both with and without the sponsoring group, such as children’s playgroups, coffee mornings, local clubs, local events, etc.


Have you identified local community groups who may be willing to help welcome the family?


Consider gender balance, age and identifying activities for different members of the family.


Are any members of the Community Sponsorship Group members of other societies or clubs in the local area?


Are there any youth clubs or places of worship that offer community activities?


Places of worship are identified in the area.


Consider the potential religious beliefs of the family.


Have you identified a local mosque/church/other appropriate places of worship in advance of their arrival?

Orientation support is provided by the Community Organisation.

Identify local amenities; put the family in touch with local services including GP, other health services, schools, Work and Income office and access to welfare, English language tuition arrangements; identify transport, access to driving licences, information, WiFi and internet services, etc.; identify local groups, clubs, social spaces including relevant places of worship that could assist with social integration and orientation.

Have you identified member(s) of the group who can provide a point of contact and proactively assist, especially in the initial months of the family’s arrival, with orientation in the local area, and further afield?


Consider anything that might not have been mentioned in previous sections.


Appropriate interpreting services are provided, as required.

Access to interpretation services, of one form or another, is likely to be required over the course of the sponsorship period, particularly during the initial period.


How will you sustain daily interpreting services for the first week?


Explain how associated costs will be met.


Consider any back-up arrangement including access to a telephone or text support for interpretation.


Have you considered in which situations informal solutions would be inappropriate and where professional interpretation services would be necessary?


  • All questions on community support have been answered

  • Connections with wider community and iwi have been established to support sponsored refugee families  in the local area

  • Local community groups are identified

  • Local places of worship are identified

  • Interpreting services have been considered and budgeted for




Citizens Advice Bureau (CAB):

Plunket on car seats:

Hiring or buying a car seat » Plunket

Converting driver licence:

Converting to a New Zealand driver licence | Waka Kotahi NZ Transport Agency (

Converting driver licence:

Overseas licence conversions | AA New Zealand

Directory of Service Providers:

Family Services Directory

CIVIC Participation

About New Zealand Government: 

Home | Elections

Enrolling to vote:

Home | Vote NZ


Ezyspeak (services still available during current liquidation):

How to use Ezyspeak telephone and video interpreting:

How to use the TIS/VIS 

Interpreting New Zealand:

Decypher: *Waikato

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